Terms and conditions
UPDATE 01-03-2023
By March 1st, 2023, the online shop is closed. For new purchases, we refer to our resellers. Below terms and conditions are available and valid for previous purchases in the linum.dk online shop only.
1. GENERAL INFORMATION
2. PRICES AND PAYMENT METHODS
3. PLACING AN ORDER
4. DELIVERY POLICY
5. DEFAULT POLICY
6. COMPLAINTS
7. MANUFACTURERS WARRANTY
8. NOT COVERED BY WARRANTY
9. CANCELLATIONS
10. PERSONAL DATA POLICY
11. NON-DISCLOSURE TO THIRD PARTIES
12. SECURITY
13. ONLINE INFORMATION
14. EXCLUSION OF LIABILITY
15. PRODUCT CONSTRUCTION
16. TRADEMARKS
17. COPYRIGHT
18. DISCLAIMER OF LIABILITY
19. LEGAL VENUE AND LEGISLATION
20. ABOUT US
1. GENERAL INFORMATION
estron a/s owns and operate the website under the domain www.linum.dk ("Website"). Access and use of this Website as well as the webshop available through this Website (collectively, the "Services") are subject to these terms, conditions, and notices (the "Terms and conditions"). estron a/s reserves the right to update or modify these Terms and conditions at any time. We therefore recommend that you read these Terms and conditions whenever you use this Website.
By placing an order, you are offering to purchase a product on and subject to the following Terms and conditions.
You will not be able to place an offer to purchase a product on this Website, unless you declare by clicking the "I understand and accept all Linum terms and conditions" button that:
The acceptance of your offer to purchase is subject to availability and confirmation of the order price.
2. PRICES AND PAYMENT METHODS
Prices and availability of items are subject to change without prior notice.
If you are located inside EU the prices displayed on this Website are inclusive of VAT and exclusive of delivery/freight charges.
If you are located outside EU the prices displayed are exclusive VAT and you are obliged to declare potential VAT and other Duties applicable to your region or country.
Delivery costs will be charged separately and clearly indicated in the shopping cart as well as included in the "Total Cost".
Prices are stated in EURO only on this Website.
estron a/s uses Monopay for accepting payment by credit card. You must accept and agree to Monopays terms and conditions before paying for any of our products. The Monopay payment gateway offers a highly secure service. estron a/s does not obtain your card details, Monopay process your payment and forwards the payment to us.
For Monopay terms and conditions please visit www.monopay.com.
Payment through Monopay:
When checking out you are redirected to Monopay.com.
The first time you use Monopay you must provide your address, card details and a password. The next time you shop online and choose to pay with Monopay, you can complete your order with a single click just by logging in and confirming the information. You can easily change your address details or add more payment cards.
MONOPAY ACCEPTED METHODS OF PAYMENT
estron A/S does not charge your credit card until your order has been shipped!
3. PLACING AN ORDER
i. Click SHOP ONLINE
ii. Add the product you want to the shopping cart
iii. CONTINUE SHOPPING to add more products to your cart or PROCEED TO CHECKOUT
iv. Verify your shopping cart and price
v. Click "I understand and accept all Linum terms and conditions" and PROCEED TO PAYMENT.
You are now redirected to the Monopay payment page.
vi. Login using your Monopay account or create a new account by entering your payment and contact information
vii. Complete the transaction using the Monopay system
Following these steps you will receive the e-mails listed below:
viii. An order confirmation email from Monopay, immediately once your order has completed successfully. Whith this e-mail we confirm that we have recieved your offer to purchase a product. This e-mail will contain the following information:
We encourage you to print and/or save a copy of your e-mail confirmation. If you have any queries regarding your purchase or e-mail confirmation you can contact us at sales@estron.dk with your full name and confirmation code. We strive to contact you within 3 working days.
ix. Upon dispatch of product(s) you will receive an e-mail with the following:
A binding contract between you and us will be formed when said e-mail is received by you. If your order is rejected for any reason before we dispatch our product(s), your transaction will be refused and no money will be withdrawn from your credit card.
4. DELIVERY POLICY
Delivery time is typically 1 week from the date the order was placed. Delivery is, however, dependent on the delivery location and product availability.
estron a/s assumes no liability for any consequential losses, loss of profits, losses due to delay in production, or any other direct or indirect losses pertaining to delays in delivery.
estron a/s strives to deliver the best products possible.
However regardless, we encourage and recommend you to examine all items for defaults and notify estron a/s in writing immediately and no later than 14 working days from your receipt of products, should you have become aware of a default, hereunder if any incorrect items, mistaken product quantity or if you experience defects in manufacturing.
estron a/s is unable to accept such notifications via telephone.
Consequently, once the 14 day period has lapsed, you waive the right to rely on an argument regarding default
If the product has a defect and the defect is attributed to a manufacturing process, estron a/s will be entitled to make a replacement delivery within 14 days from the date of your written notification provided that the product in defect has been returned and received by estron a/s.
Provided that a replacement delivery is made by estron a/s, you shall not be entitled to claim further compensation as a result of the ascertained defects.
As an alternative estron a/s has the right to return the amount paid by you for such said defect product. Such amount will not amount to more than the invoiced amount exclusive of value-added tax.
We strive to answer all complaints received in writing within 5 working days. estron a/s is unable to accept complaints via telephone. Anonymous complaints are not dealt with.
The products of estron a/s is subject to a warranty of one [1] year.
Eligibility of replacement products under warranty requires valid and original proof of receipt and/or proof of payment. This information can be found in the e-mail confirmation from Monopay or on your invoice statement. If the product was purchased via one of estron a/s distributors, please contact the distributor for further information.
estron a/s will not under any circumstances be held liable for consequential losses, loss of profits or other indirect loss suffered by the purchaser as a result of the supplied product of sale being defective.
Damaged products or inoperability caused by self-repair or modifications made by unauthorized persons or returned products whose original identification label or serial number have been altered, removed, deleted or made indecipherable will not be covered by estron a/s' warrant, just as misuse of the product caused by fixtures such as but not limited to ear plug covers, cable clips and cases is not.
This warranty does not cover damage resulting from, but not limited to:
i. Accident
ii. Misuse
iii. Abuse
iv. Malicious destruction
v. Acts of nature
vi. The temporary or permanent affixing of any items supplied or not supplied by the manufacturer with any adhesive, fastener or the like
vii. Self-repair work
viii. Greasing of any kind
As a consumer you have the right to cancel the agreement regarding any and all products purchased on the webshop on the Website. You do not have to give your reason for cancellation. However, a brief explanation will help to improve the service that estron a/s offer to their customers in the future.
However, if you do wish to exercise such right you must notify estron a/s in an unambiguously way of your desire to cancel the agreement.
You may choose to notify estron a/s while using the Cancellation Form available for download in the webshop. However you may also notify estron a/s of your desire to cancel the purchase agreement in any other form of correspondence, just as long as this is done in an unambiguous and explicit manner. Cancellation via telephone is not accepted.
Regardless of the form used, you must notify estron a/s no later than 14 days following the day on which you received the product(s) concerned.
Following your cancellation notice to estron a/s you must return the product(s) concerned to estron a/s, Industrivej 5, Knudlund, DK-8653 Them, Denmark in the original packaging together with a copy of the e-mail sent to you by estron a/s when the product(s) was dispatched. Such must be returned to estron a/s without unnecessary delay and no later than 14 days following the day on which you gave unambiguous and explicit notice of cancellation to estron a/s.
You must ensure that the goods are packaged adequately to protect against damage, just as you must hold all expenses related to such return of product(s) yourself.
estron a/s is obliged to return all amounts received from you regarding the returned product(s). estron a/s will use the same method of payment as you chose when purchasing the product(s).
Such return is done at the earliest possible, but no later than 14 days following the day on which estron a/s received the product(s) at hand from you, or until you have shown by sufficient documentation that the product(s) has been returned to estron a/s - whichever is the earlier.
If the returned product(s) has decreased in value due to your handling of the product(s) in any other way, but to establish the type, nature and character of the product(s), you are liable for such decreased value. Per example any original packaging, missing instruction manuals or missing accessories to the products will result in a deduction of the amount, which is to be returned to you.
If the returned product(s) has no resale value for estron a/s the purchase amount will not be returned to you, Per example a product will have no resale value for estron a/s, if you have removed identification labels, serial numbers or other attached tags from the product(s).
If a product has been delivered to you in a sealed packaging and such packaging has been sealed due to health or hygienic reasons, a product is not subject to this clause 7, hence not returnable, if the sealed packaging has been broken.
When you offer to purchase a product on estron a/s' webshop, you are requested to disclose the following personal information to estron a/s: name, address,e-mail address, telephone number and delivery address. This information will be processed by estron a/s in order to process your offer to purchase products from estron a/s.
However such information is also processed to provide the Service on the Website, to improve the Website and better understand you and the other customers and users of the Website, and for other administrative, statistics, technical and marketing purposes.
This means that we will also process information regarding your purchase, hereunder product model(s) that has been purchased and dates of your purchase.
Information processed by estron a/s is stored in 2 years following your last purchase of a product of estron a/s.
You may at all time contact estron a/s to request information as to what kind of information regarding you has been kept and processed by estron a/s, hereunder to request - to the extent permitted by law - that such information regarding you is deleted.
Information provided to estron a/s shall not be sold to third parties.
11. NON-DISCLOSURE TO THIRD PARTIES
Unless we have your expressed consent, estron a/s and our affiliates will not disclose your personal data to any third parties, unless we are obliged to do so.
12. SECURITY
estron a/s follows strict security procedures in the storage and disclosure of information that you have provided. This is to prevent unauthorized access or unlawful processing of your personal data.
estron a/s has taken the appropriate measures to ensure that your personal information is not unlawfully processed. estron a/s uses industry standard practices to safeguard the confidentiality of personal data provided by you.
13. ONLINE INFORMATION
estron a/s and its affiliates attempt to be as accurate as possible in relation to information on the Website. However estron a/s does not warrant that the Website content is error free. This includes but is not limited to grammatical errors, inaccuracies or errors that may relate to product descriptions, pricing and availability. estron a/s reserves the right to correct unintentional errors or inaccuracies at any time without prior notice (including after you have submitted your order). estron a/s apologies for any inconvenience this may cause you.
Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
14. EXCLUSION OF LIABILITY
estron a/s shall not be held liable nor responsible for any loss nor damage that may result to you or a third party as a result of your or their use of estron a/s Website. This exclusion fully includes servicing or replacement costs and, without limitation, any other direct, indirect or consequential loss.
We will use our best efforts to secure access to the Website. If the webshop is inoperable, an e-mail with your queries can be sent to sales@estron.dk. estron a/s cannot be held liable for any direct, indirect or consequential loss of data via the Website.
estron a/s cannot be held accountable if the Website is temporarily unavailable.
15. PRODUCT CONSTRUCTION
estron a/s reserves the right to change the construction of standard products without customer notice.
16. TRADEMARKS
The Linum® trademark associated with estron a/s' products are registered trademarks of estron a/s.
17. COPYRIGHT
The copyright and other intellectual property rights in all material on this Website are owned by estron a/s or estron a/s' licensors and must not be reproduced without prior consent.
Consequently, you are not permitted hereunder but not limited to modify, change, alter, reproduce, use, duplicate, copy, sell, publish, exploit or otherwise dispose the copyrighted works on the Website such as per example but not limited to text, graphics, logos, button, icons, images, audio clips and downloads without the prior written permission of estron a/s.
You are however permitted to use estron a/s Website for your own purposes and to print and download material from this Website.
18. DISCLAIMER OF LIABILITY
All products sold on this Website have been designed to comply with Danish legislation. estron a/s cannot warrant or represent that they comply with any legal requirements outside of Denmark.
19. LEGAL VENUE AND LEGISLATION
The legal venue shall be the Court of Viborg, Klostermarken 10-12, DK-8800 Viborg in Denmark.
Notwithstanding, estron a/s shall have the right to initiate legal actions against any third party at his/her own jurisdiction.
The general rules of Danish legislation, hereunder also the Danish Sale of Goods Act, with the exception of the Danish international regulations shall apply to the interpretation and settlement of any disputes out of or in connection with the Terms and condition and/or the agreement concluded.
20. ABOUT US
This Website under the domain www.linum.dk is owned and operated by estron a/s.
estron a/s
Industrivej 5, Knudlund
DK-8653 Them, Denmark
CVR number: DK18212099
Registered in Denmark
Phone: +45 86 84 88 77
Fax: +45 86 84 90 95
E-mail: info@estron.dk
Sales Department: sales@estron.dk